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Our Employee Assistance Program is designed to give employees confidential access to counselling, trauma support, and professional guidance for everyday challenges — while equipping leaders with the right tools to respond appropriately. Each component can be tailored to your workforce size, culture, and operational context.
Private, short-term therapy sessions for stress, anxiety, grief, financial & relationship issues, and other personal or work-related challenges.
Immediate, compassionate support following critical incidents or traumatic events — helping employees process and recover safely.
Guidance for managers handling sensitive employee concerns, including referral protocols, boundaries, and documentation.
Rapid response for urgent mental health or behavioural concerns, with clear escalation pathways and professional coordination.
Group sessions, digital campaigns, and psychoeducation tools to normalise help-seeking and reduce stigma in the workplace.
Quarterly utilisation summaries and trend analysis — anonymised and compliant — helping HR track impact while protecting confidentiality.
Confidential short-term counselling (virtual or on-site), trauma debriefing, crisis intervention, manager consultations, referral pathways to specialist care, and anonymised quarterly reporting. We also provide awareness sessions and comms templates to normalise help-seeking.
Three simple routes: self-referral (preferred), manager referral with consent, or HR referral where appropriate. Employees can book via email/phone/WhatsApp; urgent cases are triaged immediately.
For urgent/critical cases we aim to triage the same business day and schedule support within 24–48 hours. For routine cases, appointments are typically within 3–5 working days. After-hours crisis support can be added as an optional hotline.
Yes. Sessions are strictly confidential. HR and leaders only receive anonymised utilisation reports (volume, themes, trends) — never personal details or case notes. We comply with POPIA and professional ethical standards.
Yes. We offer trauma debriefing and critical incident response (on-site or virtual), including group debriefs and individual follow-ups. We also help managers with communication, containment, and safe return-to-work planning.
Absolutely. Managers can book consultations on handling sensitive issues (language to use, boundaries, referral steps, document trail), while the employee’s privacy remains protected at all times.
Both. Virtual sessions improve speed and privacy, especially for distributed teams. On-site days are useful for visibility and destigmatising support. Many clients choose a hybrid model.
All employees covered under your agreement. Options can include immediate family/household members (popular add-on) where personal issues affect work functioning.
We agree upfront on 3–5 indicators (utilisation, time-to-support, manager confidence, theme trends, return-to-work stability). Optional pulse checks and post-session feedback provide additional outcomes data.
Yes. We provide micro-learning, manager talking points, and short sessions that make help-seeking normal and easy — boosting appropriate utilisation.
Whether you’re introducing an Employee Assistance Program or strengthening an existing one, we’ll help you build a trusted support system that protects your people, promotes wellbeing, and keeps your organisation resilient.
Promote Balance provides integrated people solutions designed to help organisations build healthy, high-performing workplaces. Our services span three core pillars — Employee Wellness, Leadership & Management Development, and People & Talent Solutions — offering everything from workplace counselling and team building to leadership training, executive coaching, recruitment, and psychometric assessments. We’re committed to creating balanced, productive, and resilient teams. Be it you’re in Johannesburg, Pretoria, Sandton, Rosebank, Midrand, Centurion, Randburg, Roodepoort, Soweto, Fourways, Bryanston, Kempton Park, Boksburg, Benoni, Germiston, Krugersdorp, or other areas across Gauteng, we can help.
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